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We syndicate listings across Zillow, Apartments.com, Realtor.com, Tulia, HotPads, and numerous additional rental platforms. We also advertise on Facebook Marketplace.
We evaluate credit, payment history, collections, criminal background, landlord verification, and proof of income. Our screening process is thorough and consistent.
You will receive a detailed leasing update email each Sunday evening outlining the current activity for your property, including the number of leads received, pre-qualified prospects, scheduled showings, and conducted showings. In addition, you will receive real-time email and text notifications when your property is listed for rent and when a lease is executed.
Yes, we manage Section 8 properties. There are additional administrative requirements and fees, which are outlined in your custom quote.
Tenants remain responsible through the end of their lease. However, we are required by law to actively re-rent the property. Once a new tenant begins their lease, the previous tenant's responsibility ends. They are responsible for the new tenant's placement costs, which often result in the forfeiture of their security deposit.
If rent isn't paid, we issue a 3-Day Notice around the 15th of the month. If payment still hasn't been received after the notice period and a short grace period, we move forward with filing. Owners are notified before filing and receive a breakdown of costs and a full process overview. We handle the court process from start to finish.
We operate a 24/7 emergency call center. Tenants submit routine requests through their portal. We troubleshoot before dispatching technicians and use both in-house staff and licensed vendors for specialty trades. Owners have visibility into all maintenance activities.
Yes — but with safeguards in place. If you prefer to manage maintenance yourself, we require clear communication channels, emergency response guidelines, and pre-authorization allowing us to step in when immediate action is required. This ensures the tenant's safety and prevents delays in urgent situations.
Yes. Each property must maintain a reserve to ensure repairs can be handled quickly without delays. Minimum reserve requirements are: Single-Family Home $750, 2–4 Unit Property $1,000, and 5–10 Units $200 per unit. If reserve funds are used during the month, they are replenished with incoming rent before owner disbursement.
Owner draws are based on the previous month's activity. For example, February's draw reflects January's income and expenses. Draws are completed within the first 10 days of the month and can be issued by EFT or check. Your Owner Portal provides full transparency into reporting.
Our onboarding is structured in six steps: (1) Plan Selection — choose the management plan that fits your needs. (2) Pre-Onboarding Inspection for vacant properties — a $300 inspection that is applied toward your setup cost if you move forward. (3) Repair Estimate if needed, with no work completed without your approval. (4) Management Agreement for signature. (5) Property & Owner Setup — we gather property details and create your profiles. (6) Funding & Launch — we request your maintenance reserve and setup fee, then begin marketing or transition planning.
If your property is vacant, we require a $300 pre-onboarding inspection (due prior to scheduling). We invoice through QuickBooks for convenience, and the fee is applied toward your initial setup cost if you move forward.
This inspection allows us to assess the property's condition, identify items needing attention before leasing, align expectations, and protect both parties from surprises.
We operate through a collaborative team structure to ensure quick, informed responses and prevent communication delays. While each owner is assigned a dedicated Property/Account Manager who oversees their portfolio and serves as a point of accountability, our broader team is actively involved, so the person with the most knowledge about your question can respond promptly. This approach ensures both consistency and responsiveness, even if someone is unavailable.
The most efficient way to communicate with us is by text message. Owners may opt into our team-monitored text system, which ensures messages are not missed and responses are not delayed. If you prefer to speak by phone, we recommend sending a text requesting a return call and briefly outlining the topic so we can review your file and prepare before calling you back.
Our primary communication goal is proactive updates at key milestones. You will be notified when a lease is approaching renewal, when a tenant gives notice or moves out, when your property is listed, when a lease is executed, if an eviction is pending, and when maintenance requires attention. You will also receive a monthly Rental Owner Statement and a detailed leasing activity update every Sunday evening, which significantly reduces the need for reactive communication.